Terms of Service

Welcome to the Panadería Dulce Aroma Bread Co. website. By using this site, placing an order, or submitting a custom cake request, you agree to these terms.

The bakery

Panadería Dulce Aroma Bread Co. is a family-owned bakery in Winston-Salem, North Carolina. Everything is baked fresh in small batches, and availability can vary by day. Prices shown on this site are in U.S. dollars and may change without notice.

Online ordering

When online ordering is available, you select your items, choose a pickup date and time during our normal bakery hours, and pay by card. Pickup times are offered on a first-come basis and a time slot is only guaranteed once your order is confirmed. If we cannot fulfill an order, we will contact you and issue a full refund. Online ordering is currently paused — you can always order in person or by phone.

Custom cakes

Custom cake requests are submitted through our cake request form. Please allow at least 72 hours' notice, or one week for tiered or highly detailed designs — and allow a margin for error: since every cake is decorated by hand, we will do our best to match your reference photo as closely as possible, but results may not be identical. We will review your request, contact you to coordinate details, and confirm the price. Payment for custom cakes is made in person at the bakery. For wedding and quinceañera cakes, we will personally contact you, since these are larger projects that need more coordination than a simple form allows.

Cancellations and refunds

Because everything is baked fresh to order, deposits and payments on custom cakes are non-refundable within 48 hours of the pickup date. For details on refunds and replacements, please see our Return & Refund Policy.

Accounts

You may browse and order without an account. If you create one, you are responsible for keeping your sign-in details secure and for activity under your account. You can ask us to remove your account at any time.

Payments

Card payments are processed securely by Authorize.net. Card details are entered on an encrypted page and are never stored on our website. See our Privacy Policy for more on how payments and personal information are handled.

Website use

Photos, text, and branding on this site belong to Panadería Dulce Aroma Bread Co. Please don't copy or reuse them without permission. Don't use the site to place fraudulent orders or interfere with its operation.

Contact

Questions about these terms? Email dulcearomallc@gmail.com, call 336-813-8153 (Español) or 336-813-6112 (English), or stop by the bakery.