Legal
Return & Refund Policy
Last updated October 2026.
Fresh baked goods
Because our breads and pastries are baked fresh every morning and are perishable, we cannot accept returns on opened food items. If an order you picked up is wrong, missing items, or not up to our standard, contact us within 24 hours of pickup with your order number and a photo, and we will offer a replacement or a full refund to your original payment method.
Custom cakes
Every cake is baked and decorated by hand to your request. If there is an error with your cake — wrong flavor, filling, colors, or a significant difference from what we agreed on — contact us within 24 hours of pickup and we will make it right with a replacement, a partial refund, or a full refund depending on the situation.
Deposits for custom cakes are non-refundable within 48 hours of the pickup date, because we begin purchasing ingredients and baking in advance of your date.
Cancellations
Online orders may be cancelled before pickup by calling the bakery — we will refund any payment already made. Custom cake requests may be cancelled at any time before the 48-hour window described above.
How to request a refund
Call the bakery or email us with your order number (it starts with DA-), a photo of the item if possible, and the best way to reach you. We aim to respond within one business day. Approved refunds are returned to the original card used and typically appear within 5–10 business days, depending on your bank.
In-store purchases
For anything bought at the bakery, speak with a team member the same day and we will exchange the item or issue a refund on the spot.