Privacy Policy

Panadería Dulce Aroma Bread Co. ("we," "us," "our") operates this website. We respect your privacy and collect only the information needed to take your orders, answer your questions, and run the bakery.

Information we collect

• Order and pickup details: your name, phone number, email address, the items you order, and your chosen pickup date and time.
• Custom cake requests: your name, email, phone, pickup date and time, cake details (size, shape, flavors, colors), event notes, and any reference photo you choose to upload.
• Account information: if you create an account, we store your name, email address, phone number, and a securely hashed password. We never see or store your password in plain text.
• Messages: what you send us through the contact form, by email, or on the phone.

Payments

Card payments are processed by Authorize.net, a PCI DSS Level 1 certified payment gateway. Card numbers are entered on a secured, encrypted checkout page and are tokenized — they are sent directly to Authorize.net and are never stored on our website or servers. We only receive a payment confirmation and a reference number for your order.

How we use your information

• To prepare and fulfill your orders and custom cake requests.
• To contact you about your order by email, text, or phone.
• To send order confirmations and, when needed, updates about your order.
• To maintain your account and show your order history when you sign in.
• To improve our website and menu.

We do not sell, rent, or trade your personal information.

Storage and security

Your information is stored on secured servers with encryption in transit and at rest, and access is restricted to bakery staff who need it to serve you. This website uses HTTPS encryption throughout, and our shopping cart checks prices and availability on the server before any payment is taken.

Cookies and local storage

We use a small amount of browser storage to keep your cart and signed-in session working between visits. These are functional only — we do not use advertising or tracking cookies.

How long we keep information

Order records are kept for our accounting and tax purposes. Cake request photos and details are kept while your request is active and for a reasonable period afterward. You can ask us to delete your account or information at any time.

Your choices

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email us at dulcearomallc@gmail.com or call the bakery.

Children

This website is intended for adults. We do not knowingly collect information from children under 13.

Contact

Questions about this policy? Email dulcearomallc@gmail.com, call 336-813-8153 (Español) or 336-813-6112 (English), or stop by the bakery.